Condition Guide - What to Expect

We keep our grading simple, consistent and transparent, so you know exactly what to expect before you buy.

Product Condition

Every device is tested and graded before sale. Any significant cosmetic defects, missing accessories or condition specific information will be clearly stated on the product listing.

Refurbished
Professionally tested, cleaned and restored to full working condition. Supplied in original packaging which may show wear or replacement packaging, with a compatible charger where required.

Pre-owned
Our pre-owned range covers everything from lightly handled open box returns to used devices that may show some cosmetic marks from everyday use. Fully tested and in working order. Supplied in original packaging which may show wear or replacement packaging.

Brand New
Factory sealed in original packaging. Packaging may show minor signs of handling or storage.

Cosmetic Grading

Applies to Refurbished and Pre-owned products. Grading relates to cosmetic condition only and is not considered a fault.

Excellent (Grade A)
Minimal to no signs of cosmetic wear.

Very Good (Grade B)
Light signs of use. May include small marks or light scratches.

Good (Grade C)
Noticeable signs of cosmetic wear, including visible scratches, marks or light dents.

12 month warranty applies to refurbished items. Pre-owned items include a 30 day warranty.