Refund policy

Returns

We offer a 30 day returns policy on all products.

Your Statutory Rights

If you are purchasing as a consumer, your statutory rights are not affected by our returns policy.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have the right to cancel your order within 14 days of receiving your goods for most online purchases, without giving a reason. Our 30 day returns policy is offered in addition to, and does not replace your statutory rights.

Requesting a Return

To request a return, please contact us via our Contact page within 30 days of delivery. We will provide instructions for returning your item.

Unwanted Items

You may return an unwanted item within 30 days of delivery.

Items should be returned complete with all accessories, manuals, packaging and any other components originally supplied.

The customer is responsible for the cost of returning an unwanted item.

You may inspect and handle the goods as you would in a retail store to establish their nature, characteristics and functionality. However, if a returned item has been handled beyond what is reasonably necessary for this purpose, we may make a deduction from your refund to reflect any reduction in the item’s value.

Faulty, Damaged or Incorrect Products

If your item arrives faulty, damaged or not as described, please contact us as soon as possible.

Returned items are inspected within 2 business days of receipt.

Where a fault or issue is confirmed, we will provide a repair, replacement or refund in accordance with your statutory consumer rights.

Nothing in this Returns Policy affects your rights under the Consumer Rights Act 2015.

Product Verification

For security and fraud prevention purposes, we may record serial numbers, IMEI numbers and other unique device identifiers before dispatch.

All returned items are checked against the serial number, IMEI number or other unique device identifier recorded at the time of dispatch.

Refunds can only be issued for the item originally supplied by us.

Items returned with altered, removed, tampered with or non matching serial numbers, IMEI numbers or other unique device identifiers are not eligible for a refund.

Preparing Your Device for Return

Before returning an electronic device, please ensure that:

- All personal data has been removed

- All cloud, manufacturer and security accounts have been signed out

- Any passwords, PINs or activation locks have been removed

- Any important data has been backed up

Devices returned with active account locks cannot be tested or processed. If a device is returned with an active account lock, we will contact you to arrange its removal before the return can be completed.

We are not responsible for the loss of any data stored on returned devices.

Refunds

Refunds are processed once returned items have been received and inspected.

Approved refunds are issued to the original payment method within 2 business days of the inspection being completed.

The time taken for funds to appear in your account will depend on your bank or payment provider.

Original delivery charges will be refunded where an item is faulty, damaged, not as described, where a valid statutory right to cancel has been exercised, or where otherwise required by applicable law.

If a delivery cannot be completed because an incorrect delivery address was provided, any carrier charges incurred may be deducted from the refund.