Condition Guide - What to Expect

We keep our grading simple, consistent and transparent, so you know exactly what to expect before you buy.

Product Condition
Every device is tested and graded before sale. Any significant cosmetic defects, missing accessories or condition specific information will be clearly stated on the product listing.

Brand New
Factory sealed in original packaging. Packaging may show minor signs of handling or storage.

Open Box
An item returned by the customer as a change of mind return. Original packaging has been opened. Device may show very minor cosmetic marks from handling. Supplied in opened original or replacement packaging.

Used
A pre-owned item that has been previously owned or operated. Fully tested and in working order.

Refurbished
Professionally tested, cleaned and restored to full working condition, and comes with a 12 month warranty. Supplied in opened original or replacement packaging, with a compatible charger where required.

Cosmetic Grading
Applies to Open Box, Used and Refurbished products. Grading relates to cosmetic condition only and is not considered a fault.

Excellent (Grade A)
Minimal to no signs of cosmetic wear.

Very Good (Grade B)
Light signs of use. May include small marks or light scratches.

Good (Grade C)
Noticeable signs of cosmetic wear, including visible scratches, marks or light dents.